Becketts Health Privacy Policy

Effective Date: 15th October 2024

At Becketts Health Limited (referred to as “Becketts Health”, “we”, or “the gym”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Who We Are
Becketts Health operates in Gainsborough, providing fitness and health services to our members. For the purposes of data protection laws, Becketts Health is the data controller, meaning we are responsible for how your personal data is collected, used, and protected.

2. What Information We Collect
We may collect and process the following types of personal data:
a. Information You Provide to Us:
• Contact Information: Name, address, email address, and phone number.
• Membership Information: Date of birth, gender, membership type, payment details (e.g., direct debit or credit card information).
• Health Information: Voluntary information regarding your health and fitness goals, any medical conditions, or relevant fitness assessments.
• Emergency Contact: Name and contact information of your emergency contact.
b. Information We Collect Automatically:
• Usage Information: Data about your use of our facilities, including check-ins and class bookings.
• CCTV: We use CCTV on our premises for security purposes. You may be recorded when you enter and use our facilities.
• Cookies and Website Data: If you use our website, we may collect technical data such as your IP address, browser type, and browsing history using cookies.

3. How We Use Your Information
We use your personal data for the following purposes:
a. Providing Services
• To manage your membership, including setting up your account, processing payments, and providing access to our facilities.
• To communicate with you about your membership, bookings, promotions, or changes to services.

b. Health and Safety
• To ensure we can provide appropriate services based on your health and fitness needs.
• To manage health and safety incidents or emergencies on the premises.
c. Legal Obligations
• To comply with legal and regulatory obligations, such as accounting, taxation, or responding to data protection requests.
• To protect against fraud or misuse of our services.
d. Marketing and Promotions
• With your consent, we may send you promotional offers, facility updates, and event information. You can opt out of marketing communications at any time.

4. Legal Basis for Processing
Under the UK GDPR, we rely on the following legal bases for processing your personal data:
• Performance of a Contract: To manage your membership and provide facility services.
• Consent: Where you have provided your consent, such as for receiving marketing communications or sharing health information.
• Legitimate Interests: For security (e.g., CCTV), improving our services, or fraud prevention.
• Legal Obligation: To comply with legal or regulatory obligations, such as record-keeping for tax purposes.

5. How We Share Your Data
We will never sell your personal data. However, we may share your data with trusted third parties in the following circumstances:
• Service Providers: We may share your data with third-party providers (e.g., payment processors or IT service providers) who help us deliver our services. These providers are contractually obligated to handle your data securely and in compliance with data protection laws.
• Legal Requirements: We may disclose your personal data if required by law, such as to law enforcement or regulatory bodies.
• Emergency Situations: In the case of an emergency, we may share relevant health information with medical professionals or your designated emergency contact.

6. Data Retention
We will retain your personal data for as long as you are a member of Becketts Health and for a reasonable period afterward to comply with legal obligations (such as financial record-keeping) or resolve disputes. Health and safety information, including incident reports, may be retained longer if required by law.
When your data is no longer required, we will securely delete or anonymise it.

7. Your Data Protection Rights
Under UK data protection law, you have several rights regarding your personal data, including:
• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can ask us to correct any inaccurate or incomplete data.
• Right to Erasure: You can request that we delete your personal data in certain circumstances, such as when it is no longer needed.
• Right to Restrict Processing: You can ask us to stop processing your data in certain cases, while still allowing us to retain it.
• Right to Data Portability: You can request a copy of your data in a commonly used electronic format to transfer to another service provider.
• Right to Object: You can object to the processing of your personal data for direct marketing or other legitimate interests.
• Right to Withdraw Consent: If we rely on your consent for processing your data, you can withdraw it at any time.
To exercise any of these rights, please contact us at info@beckettshealth.com. We will respond to your request within one month, in line with legal requirements.

8. Security of Your Data
We take appropriate technical and organizational measures to protect your personal data against unauthorised access, loss, or destruction. These measures include secure servers, encryption, and access control policies.
Despite these efforts, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee the absolute security of your personal data, but we follow best practices to minimise risk.

9. Cookies
Our website uses cookies to improve your browsing experience and analyse site usage. For more details about how we use cookies and how you can manage them, please refer to our Cookie Policy.

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website and, where appropriate, notified to you by email or other means. Please check back regularly to stay informed of updates.

11. Contact Us
If you have any questions, concerns, or complaints regarding your personal data or this Privacy Policy, you can contact us at:
Becketts Health
20 Hickman Street, Gainsborough, DN21 2DZ
info@beckettshealth.com

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection authority, if you believe your data has been mishandled.
• ICO Contact Information:
Website: https://ico.org.uk
Telephone: 0303 123 1113

By using Becketts Health’s services, you agree to the terms of this Privacy Policy.